Refund and Returns Policy
At Elvixaa - Premium Fashion Jewels, we strive to provide high-quality fashion jewellery. However, if you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
We accept returns only under the following conditions:
- The product is damaged, defective, or incorrect
- Return request is raised within 48 hours of delivery
- Product is unused, unworn, and in original packaging
2. Returnable Items
The following items are eligible for return:
- Broken items
- Wrong items
3. Return Process
To initiate a return:
Contact us at support@elvixaa.com within 48 hours of delivery
Share:
Order ID
Clear images/videos of the product
Our team will review and approve the request
Once approved, we will guide you with the return instructions.
4. Refund Policy
Refunds are processed only after the returned product is received and inspected
If approved, the refund will be issued to the original payment method
Refund processing time: 5–7 business days
5. Replacement Policy
If the product is damaged or incorrect, we may offer a replacement instead of a refund, based on availability
6. Return Shipping
If the return is due to our error (wrong/damaged product), we will bear the return shipping cost
In other approved cases, customers may need to bear the shipping charges
7. Cancellation Policy
Orders can be canceled before dispatch only
Once shipped, orders cannot be canceled
8. Important Notes
Slight variations in color or design may occur due to lighting and photography
As this is imitation jewellery, minor imperfections may be present
Products damaged due to misuse or improper handling will not be eligible for return
9. Contact Us
For any return or refund queries, contact:
Elvixaa - Premium Fashion Jewels
Email: support@elvixaa.com
Phone: +91 70224 02303
By placing an order, you agree to this Return & Refund Policy.